Cancellation Policy

  • Please remember it is your responsibility to remember your appointment date and time.

  • Failure to cancel or reschedule appointments at least 24 hours in advance or failure to show up for your appointment will result in a full charge of the scheduled appointment fee which will be processed on the credit card retained on file to reserve appointment.

  • All appointments missed or “no-show” will be charged in full regardless of the reason

  • 3 or more cancellations in any 12 month period may result in termination from this practice.

  • If you are using a package of sessions to pay for the appointment, you will be charged one of your package appointments.

  • If you are booking your massage within 24 hours of the actual appointment, and need to cancel or do not show, you will be charged the full amount of the appointment.

  • ​If you are using a gift certificate of any kind your gift certificate is subject to be redeemed and void, and a fee of the difference between your certificate price and the actual price of the service can be charged to your card.

To cancel or reschedule please do so online through your Acuity account - this link can be found within your confirmation and reminder emails.

*If you have or recently had any respiratory or flu symptoms, sore throat, shortness of breath, or a fever over 99, please reschedule your appointment, and take excellent care of yourself.

*Please do not come to your appointment if you have been in contact with anyone in the last 14 days who has been diagnosed with COVID-19 or has the above symptoms.

 

Thank you for your understanding and cooperation as I strive to best serve the needs of all of my clients.

LATE ARRIVAL POLICY

  • Appointments will be automatically cancelled 15 minutes after scheduled start time and charged according to cancellation policy.

  • Late arrivals will not receive extension of time on scheduled appointments.

  • If you are late to your session you are welcome to receive whatever time is left in your appointment. Regardless of the length of the service actually given, you will be responsible for payment of the full service you scheduled.

SICK/ILLNESS POLICY

  • In an effort to maintain a healthy environment, if you are sick (which includes a cold, a fever, the flu, covid etc.) or have the onset of symptoms of an illness that you reschedule your appointment.

  • If you arrive for your appointment with symptoms of an illness, you will be charged in full and asked to leave and reschedule your appointment.