Cancellation and Rescheduling
If you need to cancel or reschedule your appointment for any reason please do so at least 24 hours prior to your appointment.
To cancel or reschedule please do so online through your confirmation email
All appointments missed, not cancelled or rescheduled before 24 hours notice will be charged in full
If you are using a package of sessions to pay for the appointment, you will be charged one of your package appointments.
If you are booking your massage within 24 hours of the actual appointment, and need to cancel or do not show, you will be charged the full amount of the appointment.
Please note, if you are using a gift certificate of any kind your gift certificate is subject to be redeemed and void, and a fee of the difference between your certificate price and the actual price of the service can be charged to your card.
Multiple cancellations in any 12 month period may result in termination from this practice.
No refunds will be given for rescheduled or cancelled pre-paid appointments.
If you need to cancel or reschedule your appointment for any reason please do so at least 24 hours prior to your appointment.
To cancel or reschedule please do so online through your confirmation email
All appointments missed, not cancelled or rescheduled before 24 hours notice will be charged in full
If you are using a package of sessions to pay for the appointment, you will be charged one of your package appointments.
If you are booking your massage within 24 hours of the actual appointment, and need to cancel or do not show, you will be charged the full amount of the appointment.
Please note, if you are using a gift certificate of any kind your gift certificate is subject to be redeemed and void, and a fee of the difference between your certificate price and the actual price of the service can be charged to your card.
Multiple cancellations in any 12 month period may result in termination from this practice.
No refunds will be given for rescheduled or cancelled pre-paid appointments.
- If rescheduled or cancelled outside of 24hrs of your appointment, your payment will be credited to your next appointment.
LATE ARRIVAL POLICY
Appointments will be automatically cancelled 15 minutes after scheduled start time and charged according to cancellation policy. Late arrivals will not receive extension of scheduled appointments.
24 hours notice is required to cancel or reschedule an appointment.
Failure to cancel appointments at least 24 hours in advance or failure to show up for your appointment will result in a full charge of the scheduled appointment fee which will be processed on the credit card retained on file to reserve appointment.
Please remember it is your responsibility to remember your appointment date and time.
If you are late to your session you are welcome to receive whatever time is left in your appointment. Regardless of the length of the service actually given, you will be responsible for payment of the full service you scheduled.
Appointments will be automatically cancelled 15 minutes after scheduled start time and charged according to cancellation policy. Late arrivals will not receive extension of scheduled appointments.
24 hours notice is required to cancel or reschedule an appointment.
Failure to cancel appointments at least 24 hours in advance or failure to show up for your appointment will result in a full charge of the scheduled appointment fee which will be processed on the credit card retained on file to reserve appointment.
Please remember it is your responsibility to remember your appointment date and time.
If you are late to your session you are welcome to receive whatever time is left in your appointment. Regardless of the length of the service actually given, you will be responsible for payment of the full service you scheduled.
SICK/ILLNESS POLICY
In an effort to maintain a healthy environment, I ask that if you are sick (which includes a cold, a fever, the flu, etc.) or have the onset of symptoms of an illness that you reschedule your appointment.
If you arrive for your appointment with symptoms of an illness, you will be asked to reschedule your appointment.
Receiving a massage when you are sick is not advised.
While in the early and acute stages of a cold, the flu or other illness, a massage can accelerate the onset of the infection and intensify its severity (via additional circulation of blood & lymph).
If you get a massage after the infection has peaked, you may experience a relapse of symptoms and feel sick again. Please wait until you have been well for at least a week before getting your massage.
If you do need to cancel your appointment, notify me as soon as possible and I will be happy to reschedule your appointment for a time when you are feeling better.
In an effort to maintain a healthy environment, I ask that if you are sick (which includes a cold, a fever, the flu, etc.) or have the onset of symptoms of an illness that you reschedule your appointment.
If you arrive for your appointment with symptoms of an illness, you will be asked to reschedule your appointment.
Receiving a massage when you are sick is not advised.
While in the early and acute stages of a cold, the flu or other illness, a massage can accelerate the onset of the infection and intensify its severity (via additional circulation of blood & lymph).
If you get a massage after the infection has peaked, you may experience a relapse of symptoms and feel sick again. Please wait until you have been well for at least a week before getting your massage.
If you do need to cancel your appointment, notify me as soon as possible and I will be happy to reschedule your appointment for a time when you are feeling better.